Keynote topics
Keynote
The Human Side of Complex Change
Transformation programs rarely fail on the roadmap. They fail on the people the roadmap forgot.
Overview
Every change program has two plans: the one on the slide and the one people carry privately about what the change means for them.
This session brings the second plan into the room, and gives leaders a way to work with resistance instead of managing around it.
Session outline
Two plans, one program
The visible roadmap and the private one, and why only one of them predicts success.
Reading resistance
Separating signal from noise in the pushback leaders receive.
Sequencing trust
Why credibility must be earned before buy-in can be requested.
The recovery playbook
Repairing a rollout that has already gone sideways.
Q&A
Open floor on live transformation challenges.